Shipping & delivery
Ordered by 2pm, on its way today.
We ship Australia-wide from distribution warehouses in Melbourne, Sydney, Brisbane, Adelaide and Perth. Orders placed before the 2pm dispatch cut-off on a business day leave the same day, stock permitting.
What freight costs
Freight is calculated on your order value at checkout, before you pay. Nothing is added afterwards.
| Order value | Freight |
|---|---|
| Over $1,000 | Free |
| $300 – $1,000 | $30 flat |
| $70 – $299 | $18 + $5 per extra item, capped at $30 |
| Under $70 | $18 flat |
| Order value | Freight |
|---|---|
| $1,000 and over | Free |
| Under $1,000 | $18 flat |
If your order ships from more than one warehouse
No single warehouse holds the whole catalogue, so some orders travel as more than one consignment. When that happens we add $5 for each warehouse after the first — up to the same $30 ceiling that applies to every order. A split order never costs more in freight than any other.
It is charged per warehouse, not per item. Two locations is one $5 charge whether the order holds two items or forty, because a second consignment costs the same either way.
This applies to retail and trade orders alike, on top of whichever rate in the tables above applies to you.
Orders that qualify for free freight stay free, however many warehouses they come from — on a trade account as much as a retail one.
Trade pricing and trade freight apply automatically once you are logged in to an approved trade account. A small number of bulky or oversized items — data cabinets, large UPS units, some displays — carry a freight surcharge, which is shown at checkout before you pay.
When it arrives
Dispatch is same-day. Transit time depends on where the stock sits and where it is going.
01
Order by 2pm
Business days, Monday to Friday, excluding public holidays. Orders after the cut-off are dispatched the next business day.
02
We pick from the nearest warehouse
Stock is held in five states. Your order ships from the closest warehouse holding it, which is usually why metro delivery is quick.
03
Tracking, then delivery
Capital city metro is typically next business day; regional and interstate is typically 2–6 business days. These are carrier estimates, not guarantees.
Someone must be available to receive the delivery. Our carriers do not leave goods unattended, and we cannot deliver to a PO Box.
Local pickup
Pickup is free, and available from the warehouse holding your stock. Choose it at checkout — and wait for our confirmation before you drive anywhere.
- Clayton South, VIC43 Whiteside Rd, Clayton South VIC 3169
- Kilsyth, VIC4/34 Garden Street, Kilsyth VIC 3137
- Lidcombe, NSWUnit 2, 44 Boorea St, Lidcombe NSW 2141
- Silverwater, NSW97 Derby Street, Silverwater NSW 2128
- Salisbury, QLD637 Toohey Rd, Salisbury QLD 4107
- Adelaide, SA165–167 Franklin St, Adelaide SA 5000
- Osborne Park, WA39 King Edward Rd, Osborne Park WA 6017
No single warehouse holds the whole catalogue. Kilsyth and Silverwater carry a different part of the range from the other five — between them they hold much of our networking, storage and NAS, UPS and power, server, notebook, surveillance and headset stock. Choose pickup at checkout and you will be shown the locations that actually hold your order.
If your order draws on more than one location, pickup is not offered — we deliver it instead, with the split-shipment charge above, still capped at $30. Whenever a single warehouse holds your whole order, pickup is available there and it is free.
Always wait for confirmation. We check stock at the location you choose, but availability moves. You will get a call, SMS or email confirming your order is ready and where to collect it.
Track your order
Enter your order number and the email address you used at checkout to see where your order is up to, including the courier and tracking number once it has shipped. Your order number is in your order confirmation email. Signed in? Every order is under My account, Order history.
Questions we get asked
Is freight worked out on the cart total?
Yes. The thresholds above are on the order value shown in your cart. Freight itself also includes GST.
My order is coming from more than one warehouse. Am I charged twice?
No — freight is charged once on the order. Where it has to come from more than one warehouse we add $5 for each warehouse after the first, because each one travels as its own consignment. It is never charged per item, and the total is still capped at $30. This works the same way on a trade account as a retail one, and an order that qualifies for free freight stays free either way.
Something arrived damaged, or the carton is short.
Tell us within 2 business days of delivery, with photos of the carton and the shipping label if it is damaged. Claims raised after that window cannot be lodged with the carrier, and we may not be able to replace the goods. Email sales@stackmart.com.au or call 03 9124 4699.
Do you ship outside Australia?
No. We deliver within Australia only.
Can I use my own courier account?
Trade accounts can, by arrangement. Contact us before placing the order.
Something arrive faulty?
Returns, warranty claims and RMA numbers are all handled here in Australia.